Tenant FAQs

Maintenance

• How do I submit a work order once I move in?

  You will be able to log into your maintenance portal to submit a maintenance request. We use a software called Property Meld to coordinate maintenance. We will send you an email to create an account.
  
  If there are any issues using the portal, you can also email us at office@paragonpm.net or text or call us on our main office number 773-913-2031, but we require use of the portal so we can ensure efficient and accurate tracking and management of maintenance requests.

• I received a maintenance charge back on my ledger. Why is that?

  Items beyond normal wear and tear that need repair are your responsibility as a resident to replace or repair as needed. If we do the work, this is billed to you.

• Who is responsible for paying for repairs & maintenance requests?

  We handle all repairs and most maintenance. You are responsible for changing light bulbs and smoke detector and carbon monoxide detector batteries and any other items specifically noted in your lease. Repairs are only charged to you if you are at fault.

• How do I coordinate for maintenance access?

  Our technicians may not enter if there are minors in the house without a person over the age of 18 to allow access.
  
  Or if no one is home you can give us express written permission to enter
  
  Only in case of emergency will we need to access without permission. Tenants would still be notified in advance.

Paying Rent Or Checking My Balance

• How do I pay rent?

  Once you’ve signed a lease, you’ll receive a link to register for your tenant portal. You will pay rent there.
  
  We also offer a cash payment option called PayNearMe that allows tenants to visit participating retail stores to make cash payments towards their rent. These stores include Wal-Mart, CVS, Walgreens, etc.

• What happens if I do not pay my rent on time?

  Late fees will be added to your account after the 5th of the month if the rent is not paid in full / if there is a remaining balance.

Lease Renewals

• How do I renew my lease?

  Our leasing coordinator will be in contact with you 120 days before your lease expiration date to confirm renewal. Once it is confirmed, we will send a lease for you to sign electronically.

• Why is there a rent increase to renew?

  A market analysis of comparable properties in the area is conducted before the renewal process begins. If a rent increase is justified based on the market analysis, you will be informed of the rent increase at the time our leasing coordinator contacts you 120 days before the lease expiration date. Reasons for rent increases include inflation, rising costs of materials and maintenance, and rising costs of taxes and insurance.

• Does the owner need to have a reason to not renew my lease?

  Owners are allowed to not renew a resident’s lease without providing a reason. A lease is a contract between the landlord and resident for a specific amount of time, and neither party is obligated to renew this contract when that timeframe expires.

Move Out

• I am not able to move at the end of my lease term but I want to stay month to month. Can that happen?

  Paragon encourages tenants to contact us as early as possible to discuss questions regarding their lease terms or renewal. All renewals are reviewed on a case-by-case basis. However, Paragon aims to have all tenants on a fixed term lease.

• I do not plan to renew my lease, how do I give proper notice that I will be moving out at the end of my lease term?

  Please send an email to leasing@paragonpm.net or call/text our office at (773) 913-2031 with the specifics of your notice to not renew.

• What can I do if I plan to be out prior to my lease end date?

  Paragon encourages tenants to contact our office as early as possible if a tenant is planning to move-out early. Each situation is reviewed on a case-by-case basis. If needed, a mutual early termination agreement may need to be signed by the tenant and property manager.

LEASING FAQ

Setting Up A Showing

• Do you work with section 8 voucher holders?

  Yes, we do accept section 8 voucher holder participants. Bedroom voucher size must cover the listed rent price without utilities included. Utility allowance is taken into consideration so please be aware of what utility the tenant is responsible for as this impacts the approved rent amount.

• How Do I Set Up A Showing?

  Showings can be scheduled by visiting the rentals page on our website. If you need assistance in scheduling, please contact our office at (773) 913-2031 ext. 1.

• What If I Want To Talk To Somebody About The Listing?

  Please contact us by email at leasing@paragonpm.net or by phone at (773) 913-2031 ext. 1.

• Once I have scheduled a showing, will I need to confirm?

  Yes, you will receive a confirmation notification via email or text, if you do not confirm the first notification then a 2nd notice will be sent. If that is not confirmed, a cancellation notice will be sent. Once the showing is canceled, you will not receive the access code to the lockbox to complete the showing. All showings are self-showings with timed access to the lockbox.

• What happens if I need to cancel my showing appointment?

  You can cancel your appointment using the original link sent to you by Showmojo at any time.

Working With Cooperating Brokers

• Do you cooperate with other real estate brokers?

  Yes, we work with other licensed agents on rental units listed on the MLS.

Application Requirements

• What are the minimum requirements to be approved?

  Please refer to our Application Criteria on our rentals page: https://www.paragonpropertymanagement.net/rentals/

• Is there an application fee charged and how much?

  Yes, we do charge a non-refundable application fee of $55 per application. All adults 18 years of age and older who will be residing in the unit must submit an application. Note that the fee amount is subject to change.

• If I have filed bankruptcy can I still be approved?

  Yes, we still accept applications from individuals with past bankruptcies. Open bankruptcies may require additional information prior to approval.

• Will I be required to carry renters insurance?

  Yes, renter’s insurance is required for all of our tenants. Paragon has partnered with Second Nature to help tenants meet this requirement. Tenants still have the option to use any provider of your choice as long as it meets our policy requirements.

• What specific terms and conditions are required for my renters insurance policy?

  • Be an A rated carrier
  • Match our policy amounts of $100k liability and $10k contents
  • Paragon must be listed as additional insured with our insurance provider address as shown below:

  Paragon Property Management Group LLC
  PO BOX 660121
  Dallas, TX 75266

Application Process

• How do I get the application so I can apply?

  You can apply by visiting our rentals page and clicking the “Apply” button for the listing you are interested in applying for.

• What if I cannot locate the property I want to apply for?

  The property may have approved an application or taken down temporarily for repairs.

• Can you hold a place before I apply?

  Paragon does not hold rental units for prospects. Everyone must apply and be approved for the unit. The unit is available until move-in fees are paid.

• Who is required to apply?

  All adults over the age of 18 who will be residing in the unit must apply. Applicants with co-signer must also have the co-signer apply.

• Can I apply for a home without seeing it in person?

  A showing for the unit is required and must be completed prior to applying.

• How long does it take to know if I was approved?

  Application processing may take 3-5 days before the applicant is notified of the final decision.

• Is my application fee refundable if I’m not approved?

  All submitted applications are processed and therefore application fees are non-refundable.

Approval & Move In Process

• If approved what is required to be paid?

  First months rent, security deposit, and any other additional fees. Our leasing coordinator will provide full details of all fees due upon approval.

• How do I pay my required move in fees like first months rent, admin fees, or deposits?

  You will be invited to your resident portal where all fees can be paid electronically.

• How do I get my keys to the property?

  On the day of your lease start date, you will be given a code to a lockbox that has been installed at the property to retrieve your keys. Access will only be given if all move-in requirements have been fulfilled.